Refund & Return Policy

We want you to feel confident shopping with AVERONEL. If something is not right, please contact us and we will do our best to help.

Return Window

Eligible items may be returned within 30 days of delivery.

Return Conditions

To qualify for a return, items must be unworn, unwashed, unused, and in their original condition with tags and packaging intact. Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Final sale, clearance, gift cards, and items marked as non-returnable are also excluded unless required by law.

How to Start a Return

Contact us at jhhzvb98075z@outlook.com with your order number and reason for return. Please do not send items back without contacting us first.

Return Shipping

Unless the item is defective, damaged, or incorrect due to our error, return shipping costs are the customer's responsibility.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us promptly with your order number and clear photos so we can review the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method. Banks and payment providers may require additional time to post the refund.

Exchanges

If you need a different size or style, contact us first. Depending on stock availability, we may recommend returning the original item and placing a new order.

Contact

Email: jhhzvb98075z@outlook.com
Address: 8521 International Ave, Canoga Park, CA 91304, United States