Frequently Asked Questions

How long does shipping take?

Standard Shipping is estimated at 5–8 business days. Express Shipping is estimated at 1–3 business days after dispatch.

How much is shipping?

Standard Shipping is $3.90. Express Shipping is $15.90. Orders of $69 or more qualify for free shipping.

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address used at checkout when available.

Can I change or cancel my order?

Please contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed once fulfillment has started.

What if I ordered the wrong size?

Contact us at jhhzvb98075z@outlook.com. If your item is eligible for return, we will guide you through the next steps.

What if my item arrives damaged or incorrect?

Please email us with your order number and clear photos of the item. We will review the issue and assist you.

How long do refunds take?

After an approved refund is issued, your bank or payment provider may take additional business days to post the funds back to your account.

Do you offer international shipping?

Shipping availability may vary by destination. Available shipping options will be shown at checkout where supported.

How do I contact AVERONEL?

Email us at jhhzvb98075z@outlook.com.